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    • Rental Terms

    These terms apply to every item in our Display and Fixture Rentals and Event Setup Rentals categories. A rental is not a purchase: the item comes back to us at the end of the rental period, so our 30-day return policy for purchases does not apply to rentals.

    Rental period

    • The price shown is per event, for up to 3 days.
    • The 3 days do not count the day the items go out to you (our delivery or your pickup) or the day they come back to us (our pickup or your return).

    Refundable deposit

    • If a rental item has a refundable security deposit, its exact amount is shown on its product page before you book.
    • The deposit is not part of the online price. We collect it separately, when you pick up the items or when we deliver them.
    • We refund the deposit within 3 business days after the items come back and pass inspection.
    • If an item comes back damaged, incomplete or not clean, we deduct the cost of repair, replacement or cleaning from the deposit, and we tell you what we deducted and why.

    Pickup and delivery

    • Pickup in Orange County, CA. We give you the exact address when we confirm your booking.
    • Delivery and pickup on request in Southern California: $40 to $100 depending on distance; we confirm the exact cost before you book.
    • We do not ship rental items outside California.
    • Please book at least one week ahead for delivery, or 72 hours ahead for self-pickup.

    Payment

    • The full rental price is paid in advance, when you confirm your booking.

    Cancellations

    Counted from the rental start date:

    • 14 days or more before: full refund of the rental price.
    • 7 to 13 days before: 50% refund.
    • Less than 7 days before: no refund.

    Using the items

    • No drilling, screws, tape, stickers or glue on the rental items.
    • Delivery and pickup are to the ground floor through a wide, clear entrance. Stairs or upper floors are available on request for some items, quoted separately before you book.
    • For trade shows, we deliver to and pick up from your assigned booth, unless the venue's logistics company requires otherwise. Fees charged by the venue's logistics company are not included in our price.
    • You are responsible for how the items are used once delivered. We are not responsible for injury or damage caused by their use.

    If an item arrives damaged or not working

    • Tell us within 24 hours of receiving it, with a photo, at [email protected] or (714) 568-0580.
    • We replace the item or refund what you paid for it.

    Late returns

    • Items must come back by the agreed pickup or return date, in their original packaging.
    • Late returns may be charged one additional rental day for each day late.

    Damage and loss

    • You are responsible for the items from the moment you receive them until we get them back.
    • Damage beyond normal wear, and lost items, are charged at their repair or replacement cost, deducted from the deposit. If the cost is higher than the deposit, we charge you the difference and send you the itemized cost.

    Questions

    Call us at (714) 568-0580 or email [email protected].