Return window. You may return eligible items within 30 days of delivery. Email or call us first for a return number; a return that arrives without one may be refused. Hand the item to the carrier within the 30 days. If a delay on our side in giving you the return number makes you miss the window, we confirm an extension in writing.

Condition. Items must be unused, unassembled and uninstalled, complete with all parts, hardware and instructions, and in their original packaging. Opening the shipping box to inspect an item does not by itself make it ineligible.

Acrylic displays must also come back free of scratches, cracks, chips and residue, with their protective film in place where the item came with film.

Restocking fee. Returns for any reason other than shipping damage, a defect or our error (for example the wrong size ordered, too many ordered, no longer needed) carry a 20% restocking fee on the price paid for the item, after discounts and before tax.

Return shipping. For these returns you arrange and pay for return shipping, by a trackable carrier. Original shipping charges are not refunded. Pack the item so it cannot move or scratch and keep your tracking number. The package is your responsibility until it reaches us, so we recommend insuring it. Returns are accepted by carrier only.

Refusing a delivery. Refusing an undamaged delivery is treated as a return: return freight and the 20% restocking fee are deducted from the refund. If these costs exceed the refund, the refund is $0.

If a return does not meet these conditions, we tell you why, with photos, and ship it back to you at your cost. If we find that a claimed defect was caused by misuse, an accident or incorrect assembly, we ship the item back to you at your cost and charge any return shipping we paid.

Items we cannot take back for a change of mind - they are covered only if they arrive damaged, defective or wrong. A refused undamaged delivery of these items is handled as Refusing a delivery says above:

Glass showcases: display cases, towers and countertop cases, including the 48" glass counter showcase, and the 48" and 72" slatwall counters. Showcase hardware and locks are returnable as normal.
Wooden retail counters: 48" and 70" flat-top wrap and ledge-top counters
Slatwall display units: H-shape, 2-way, 4-way and tower units
Gridwall wall units and Z units, including gondola-base units
Loose gridwall panels and modular wire grid. Gridwall connectors are returnable as normal.
Custom-made items
Items marked final sale on their product page before purchase

Damaged, defective or wrong items.

For freight deliveries, note any visible damage on the carrier's delivery receipt before signing.
Shipping damage or a wrong item: tell us within 7 days of delivery.
A defect you find when assembling or using the item: tell us as soon as you find it.
Send your order number, a description, and photos of the item and the packaging. Keep all packaging until the claim is closed.
We review every claim. We may ask for more photos, to inspect the item, or for the item to be sent back at our cost.
When we confirm shipping damage, a defect or our error, we replace the item or the part, or refund it, and we pay the shipping needed to fix it, with no restocking fee.
Misuse, accidents, and incorrect assembly or installation are not covered.
These reporting times do not limit any warranty or legal rights you have.

Refunds. We issue approved refunds within 5 business days after the return reaches us, to the original payment method. Your bank may take a few more days to post it.

Exchanges. We do not exchange items directly. Return the item under this policy and place a new order.

Orders outside the United States. The same rules apply. For a change-of-mind return you pay return shipping, and import duties and taxes are not refunded.

Cancellations. An order cancelled before we start processing it is refunded in full. Once processing has started, cancellation is not guaranteed; we tell you any costs we cannot recover before you approve the cancellation. A custom-made item cannot be cancelled once its production has started. Once an order has shipped, it follows this returns policy.

To start a return, email [email protected] or call (714) 568-0580 with your order number, the items and the reason.